Refund Policy

The customer bears to the right to receive a refund if the service process has not yet been initiated. This implies that absolutely no steps have been taken by our technician to resolve the customer’s issue or to answer the customer’s question(s). If the customer receives a refund at this time, Third Line Support bears the right to refuse further service to that customer.

Third Line Support provides a “100% money back guarantee” on the initial incident. “Initial incident” implies a situation where a customer is calling in for the first time with a specific computer or technology problem or question(s). It is the responsibility of Third Line Support technician to resolve the problem. The technician must be allowed all opportunities to resolve the issue.

What is considered “all opportunities” varies depending on the nature of the issue and will be defined at the discretion of a Third Line Support technician, agent, supervisor, and/or manager. If the technician is unable to fully resolve the customer’s’ problem, or answer the question(s) after exhausting all possible methods of a resolution, a full refund will be issued.

We cannot guarantee the time-frame of how long a refund will take to credit back to a customer’s card. It is typically 5-7 business days; but We has no control over of the time-frame after we has processed the refund.

The customer has the option to cancel any recurring support options. A refund for already billed services is not allowed. In the case of a cancellation, the remaining duration of the customer’s service plan will be honored and future billings will cease – the technical support service is then no longer active at the end of the last billing term. Third Line Support does not provided partial or pro-rated refunds for time unused. Refunds are not allowed in cases of a failure to resolve issues outside of the initial billing of any service option.

Third Line Support must be directly contacted to cancel any ongoing service. A dispute with the customer’s credit card company or bank is not a notification of cancellation nor is it a valid reason for any credit or refund.

Third Line Support reserves the right to cancel, refund or suspend service for any reason. In cases of service cancellations, Third Line Support will fairly assess the situation and provide refunds when appropriate.

Failure of the data backup process, failure of data to be properly backed up, or any other data loss or retrieval issue is not grounds for the refund of any support service or data backup service.

Failure of hardware, components and accessories after the initial incident are not grounds for a refund. Third Line Support will continue to support any other current technology or replacement technology. Future forfeiture of any customer hardware is also not grounds for a refund of any service fees paid either fully or partially.

All software sales, such as sales of Virus Slayer, Spyware Detective, firewall program, antivirus program or both together as a bundle are final. No refunds are allowed once the transaction has been processed and the software license keys have been assigned to the customer via our payment and electronic fulfillment system.

If there is any questions regarding this refund policy you may contact us using the information below.
Contact Email – contact@thirdlinesupport.com
Customer Support – +1-888-273-0051